Conflict in the workplace can be highly damaging at an individual and organisational level and its negative impacts should not be underestimated. However, it also presents an opportunity for individuals and organisations to develop and strengthen their business and the relationships that support it.
The Conflict Management course was specifically designed with aquatic industry employees in mind and is broken down into four main learning themes:
- Understanding conflict
- Identifying conflict
- Personality types and conflict
- How to manage conflict situations
Tailored specifically for those working in the aquatic industry, the course has been produced following feedback in the 2019 National Aquatic Industry Workforce Survey in which industry professionals cited managing conflict high on their list of preferred professional development topics.
Each of the themes is explored through several animated scenarios created in familiar aquatic industry settings. Each scenario examines various pathways of a conflict situation depending on the actions and responses of participants to help guide them through the key steps and strategies for managing conflict and support them to understand their reactions and behaviours and the potential outcomes.
The focus of the course, which should take roughly 90 minutes to complete, is on managing conflict situations through to a positive outcome to lead to a better understanding and appreciation of the challenges, thereby building stronger relationships between colleagues, customers and employers.
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